Refund policy

Return / Exchange Policy

We do not offer returns or exchanges on any purchases.

All sales are final.

Please ensure that you carefully review your order before completing your purchase, including product details, sizes, and quantities.

Damages & Issues

We kindly ask that you inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order at:

📧thisisalchemi@gmail.com

📞 71380438

Include:

  • Your order number
  • Clear photos of the issue

We will review the case and work to resolve it accordingly.

Non-Returnable Items

Due to the nature of our products, all items are non-returnable and non-exchangeable, including:

  • Sale items
  • Personal care / beauty products
  • Gift cards

Order Changes & Cancellations

Once an order is placed, it cannot be modified or canceled.

Contact

For any questions, feel free to reach out to us at:

📧thisisalchemi@gmail.com

📞 71380438